Alcatel Reduces Order Processing Times from Hours to Minutes
Alcatel, a full spectrum telecommunications provider operating in more than 130 countries, needed to provide its key customer Telstra with new equipment quickly and accurately. The implementation of an Integrated Selling and Product Configuration Solution has helped transform Telstra’s service requests into complete orders for needed parts in minutes instead of hours. Alcatel now realizes improved customer satisfaction rates by simplifying a complex ordering system and all but eliminating order entry errors.
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About the Author: Donna Hedge Burns is a public relations specialist for Cincom Systems, who specializes in ERP, product configuration and other smart selling technologies.