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Why Mass Customization Needs To Create Passion for Your Brand
By Louis Columbus on February 18, 2010  |  Comments 0

Why Mass Customization Needs To Create Passion for Your Brand

Bottom line: Today go get started on a customer satisfaction audit of your mass customization strategies and see what you find out. How far are you from delivering a kick ass experience for your customers? Be real because they are – and so are your competitors. Your future deepens on the passion for service your customers see.

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Rolodexes Are Social Networking Roadkill
By Louis Columbus on February 15, 2010  |  Comments 0

Rolodexes Are Social Networking Roadkill

Bottom line: Imagine if all the sales teams in your company decided to make the most important relationships cataloged in their Rolodex come alive again. That infusion of intensity and customer focus can change a company – and no sales team ever accomplished that going card after card in a Rolodex dialing for dollars.

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Selling More Profitably Through Channels
By Louis Columbus on February 09, 2010  |  Comments 0

Selling More Profitably Through Channels

For many manufacturers, their indirect channels are the majority of their revenue; yet they sell only a small percentage of their most profitable products, opting instead to move literally tons of low-margin, competitively priced products, eventually competing on price and availability.

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The Sales Challenges of Complex Manufacturers
By Donna Hedge Burns on February 02, 2010  |  Comments 0

The Sales Challenges of Complex Manufacturers

Streamlining the quote-to-order process improves competitive advantage

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Overcoming Hidden Agendas in the Complex Sale
By Donna Hedge Burns on January 20, 2010  |  Comments 0

Overcoming Hidden Agendas in the Complex Sale

Agendas grow out of motive and intent. So, when motives and intentions are not open and transparent to all involved, “hidden agendas” inevitably develop. These hidden agendas are often buried or disguised within the subtext or context of many situations. This tendency to camouflage motives is especially prevalent in too many complex sales cycles.

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Improve Demand/Lead Generation, Handling and Follow-Up
By Jay McKeever on January 05, 2010  |  Comments 0

Improve Demand/Lead Generation, Handling and Follow-Up

Good demand/lead generation is a continuous process that involves targeted messages and campaign management, response management, lead qualification, sales inclusion and customer relationship-building and retention.
Revenues have been the primary measure of sales performance and still are. For marketing departments, the number of leads generated has often been used as the key metric. This can result [...]

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The Truth about Channel Management

The Truth about Channel Management

Bottom line: Trust is the new currency and to earn it a company has to recommit to enrich, grow, strengthen and passionately serve its channels with intelligence, insight and knowledge. Only by finding that resonating passion to make your channels grow stronger with knowing how best to use your company’s products, services, programs and expertise to overwhelming solve customers’ problems can new sales be earned.

Navigating Complex Selling with Product Configuration: Part I

Navigating Complex Selling with Product Configuration: Part I

The essence of excellent selling is helping customers past the dangerous pitfalls their strategies may hold and guiding them to their goals. Product configuration platforms in high-tech, industrial plant and equipment, telecom and many other industries are the lighthouses that combined with selling expertise keep companies on the path to their goals.

Best Practices in Making Complex Selling in Commercial Insurance an Experience

Best Practices in Making Complex Selling in Commercial Insurance an Experience

Bottom line: Complex selling of commercial insurance needs to focus on creating an exceptional and memorable experience for customers to gain their loyalty and trust over time. Geico gets it; they also accomplish all this and entertain too.

Controlling Rhythm, Metre and Pace of Selling Cycles: Lessons from Coach Wooden

Controlling Rhythm, Metre and Pace of Selling Cycles: Lessons from Coach Wooden

Bottom line: Complex selling cycles are as long or longer than a basketball season. Anchoring the coordinated efforts of teams in shared values and treating time not with fear but with an opportunistic mindset makes all the difference. From the Maestro who delivers an excellent performance to Coach Wooden winning 10 NCAA National Championships, to the sales professionals who sell on value and orchestrate their teams to winning new business, all must be anchored in solid, strong values to succeed.

The True Currency of Guided Selling Is Trust

The True Currency of Guided Selling Is Trust

Bottom line: For those companies who have decided to excel at keeping commitments and earning trust, attaining best practices in guided selling and product configuration is the way to do it.

Trust is Key in High-Tech Manufacturing, Multichannel Selling

Trust is Key in High-Tech Manufacturing, Multichannel Selling

Getting exceptional results in B2B multichannel selling begins with exceptional trust.
Trust gets created and strengthened when channel partners are assured they are ordering the right product, and manufacturing is delivering the product right. Now take into account the speed at which high-tech manufacturing moves, and there are literally thousands of these decisions being made in a [...]

Best Practices in Multichannel Selling in High-tech Manufacturing

Best Practices in Multichannel Selling in High-tech Manufacturing

If there is one key takeaway from this global recession is that the stronger the channel partnerships a company has, the greater its opportunity to keep profitable and growing.
Yes, I said growing in the face of a recession.

Using Product Configuration for Sales Force Automation

Using Product Configuration for Sales Force Automation

When the Semiconductor Equipment Manufacturing Center at Air Products, introduced their GASGUARD product line back in 2000, the thousands of options and product combinations made selling it a herculean task.

Selling Smarter in Your Dealer Channel

Selling Smarter in Your Dealer Channel

When other people are selling your products for you, how do you help them sell smarter? How do you help them prefer to sell your products over others?

Alcatel Reduces Order Processing Times from Hours to Minutes

Alcatel Reduces Order Processing Times from Hours to Minutes

Alcatel, a full spectrum telecommunications provider operating in more than 130 countries, needed to provide its key customer Telstra with new equipment quickly and accurately. The implementation of an Integrated Selling and Product Configuration Solution has helped transform Telstra’s service requests into complete orders for needed parts in minutes instead of hours.